Privacy policy

This Privacy Policy explains how Stryke ("we", "us", "our") collects, uses, stores, and protects your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

We are committed to protecting your privacy and handling personal information in a transparent and secure manner.

This policy may be updated from time to time. Any changes will be published on this page.

1. Personal Information We Collect

We may collect personal information that is reasonably necessary for our business operations, including:

  • Name
  • Contact details such as email address and mobile phone number
  • Demographic information including postcode, preferences, and interests
  • Information relevant to customer surveys, promotions, or offers

We collect personal information directly from you when you interact with our website, create an account, complete forms, or communicate with us.

2. How We Use Your Personal Information

We collect and use personal information for purposes that are reasonably necessary for our business, including:

  • Providing and improving our products and services
  • Internal record keeping and administration
  • Communicating with you about products, offers, or updates that may be of interest
  • Conducting market research and customer analysis
  • Customising website content and user experience

We will not use your personal information for purposes unrelated to our business without your consent, unless required or authorised by law.

3. Direct Marketing

We may use your personal information to send you marketing communications where permitted by law.

You may opt out of receiving marketing communications at any time by:

  • Using the unsubscribe option included in communications, or
  • Contacting us directly using the details below

We will respect your choice to opt out in accordance with APP 7.

4. Disclosure of Personal Information

We do not sell, rent, or trade your personal information.

Your personal information may only be disclosed:

  • With your consent
  • Where required or authorised by law
  • To trusted service providers who assist us in operating our website or services (where applicable), and only where reasonable steps are taken to ensure compliance with the APPs

5. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, as required under APP 11.

These steps include physical, electronic, and managerial safeguards appropriate to the nature of the information held.

6. Cookies and Website Analytics

Our website uses cookies to improve functionality and analyse website traffic. Cookies may be used to:

  • Understand how visitors use our website
  • Improve website performance and usability

Information collected through cookies is used for statistical and analytical purposes only.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

7. Links to Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

We encourage you to review the privacy policies of any external sites you visit.

8. Access and Correction of Personal Information

Under APPs 12 and 13, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate, outdated, or incomplete information

You can update your personal details by logging into your account and accessing your profile settings.

Alternatively, you may contact us using the details below.

9. Deletion of Personal Information

You may request the deletion of your personal information where it is no longer required for lawful business purposes.

To request deletion, please contact our privacy team at: info@stryke.com.au

We will assess and respond to your request in accordance with the Privacy Act. In some cases, deleting personal information may require deletion of your user account.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how your personal information is handled, please contact us at:

Email: info@stryke.com.au

We will respond to privacy-related enquiries within a reasonable timeframe.